Privacy & Security
Our commitments on data protection, secure purchases, and fair handling of replacements and refunds for digital subscriptions.
Data privacy & security
We collect and use personal information only as needed to process orders, deliver digital products, and provide customer support. Payment details are handled through secure payment providers; we do not store full card numbers on our servers.
We do not sell your personal data to third parties. We may use cookies and similar technologies that are necessary for the storefront to function (for example, session and cart state). You can contact us at any time about your data or account concerns via our contact page.
1. Right to replacement (account / subscription)
We may replace an account or subscription in the following situations:
- A technical fault prevents sign-in or blocks use of features that should work as described for that product.
- The subscription stops working before the paid period ends, provided you have not breached the applicable terms of use.
2. Right to refund (full refund — two cases only)
A full refund of the amount paid may be granted only in these two cases:
- Not as described: The product is missing an essential feature that was clearly stated in the listing (for example: the listing said the account was "private" but it is actually shared; or Arabic subtitles were promised but are not available).
- Late delivery: Delivery exceeds the agreed timeframe (for example, one hour) without notice of a technical delay, and you no longer wish to wait.
3. What is not covered by replacement or refund
- Change of mind after you have received and successfully activated the account.
- Account ban due to misuse (for example, violating Snapchat, Netflix, or other platform rules).
- Changes you made to core account settings (such as email or password on shared accounts) that led to suspension or loss of access.
4. How to submit a request
If you experience an issue, please send us:
- Your order number or a screenshot of the payment / transfer.
- A screenshot that shows the technical problem or the mismatch with the listing.
Use our contact page or the support channels listed there. We aim to review eligible cases promptly.
Last updated: April 2026. gipixel may update this page; continued use of the store after changes constitutes acceptance of the revised policy where required by law.
